How to Submit a Complaint
Send your complaint to info@mufeed.ae with your full name, contact details and a clear explanation of the issue.
Legal Information
Complaints
Mufeed Insurance aims to handle complaints fairly, clearly and without unnecessary delay.
Information Required
Include relevant dates, policy or enquiry references, supporting documents and the outcome you are seeking.
Acknowledgement
The team will aim to acknowledge the complaint after receiving sufficient information.
Investigation
The complaint will be reviewed based on the information available and relevant parties may be contacted when required.
Response
A response will be provided as soon as reasonably practical, depending on the complexity of the matter.
Escalation
If the complaint relates to an insurer or provider, further escalation may need to follow that organisation’s formal complaint process.
This page should be reviewed by a qualified UAE legal or compliance professional before the website is publicly launched.
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